Privacy Policy

TradeFlow Finance ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and manage your personal information.

1. What Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number
• Business name, ABN, and trade type
• Information you provide via forms, calculators, or the Trade Growth Check
• Financial information provided in connection with equipment finance applications
• Usage data collected automatically when you visit our website (IP address, browser type, pages visited)

2. How We Collect Information

We collect information when you:

• Complete a form on our website (Trade Growth Check, Finance Readiness Check, Contact form)
• Use our interactive calculators
• Subscribe to our communications
• Communicate with us by phone, email, or SMS
• Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide the services you've requested
• Process equipment finance applications and connect you with lenders
• Send you relevant information about our services (where you've opted in)
• Improve our website and services
• Comply with legal obligations

4. Disclosure of Your Information

We may share your information with:

• Finance lenders — when you apply for equipment finance, relevant information is shared with our lender panel to assess your application
• Service providers — companies that help us deliver our services (e.g. CRM, email platforms), who are bound by confidentiality obligations
• Legal or regulatory bodies — where required by law

We do not sell your personal information to third parties.

5. Cookies and Analytics

Our website uses cookies and analytics tools (including Google Analytics) to understand how visitors use our site. You can control cookie settings in your browser. By using our website, you consent to the use of cookies as described in this policy.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our systems use industry-standard encryption for data transmission.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate. To make a request, contact us at hello@tradeflowfinance.com.au.

8. Complaints

If you have a complaint about how we handle your personal information, contact us at hello@tradeflowfinance.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to This Policy

We may update this privacy policy from time to time. We will post the updated version on this page with a revised date.

10. Contact Us

TradeFlow Finance
Email: hello@tradeflowfinance.com.au
Website: tradeflowfinance.com.au